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PokharaCITY TOUR

Privacy Policy

What personal information Pokhara City Tour collects, why we collect it, and how you can see or delete it.

This policy explains how Pokhara City Tour (pokharacitytour.com) looks after your personal information.

What we collect

  • Bookings and enquiries: your name, email address, phone number, country, travel dates, number of travellers, pickup details and any requests you send us. For treks and flights, we also need your passport details.
  • Accounts: if you create an account, your name, email address and password (stored only in encrypted form).
  • Payments: card payments are handled by our payment provider, Stripe. We never see or store your full card number.
  • Technical data: basic logs such as your IP address and browser type, which we use to keep the site secure and working properly.

Why we use it

  • To confirm and run your tour, and to contact you about it.
  • To send you booking confirmations, invoices and trip reminders.
  • To answer your questions.
  • To meet our legal and accounting obligations in Nepal.

We never sell your information or use it for unrelated marketing.

Who we share it with

Only with the people we need to run your trip (for example hotels, airlines, trekking permit offices, and paragliding and activity operators), and with the service providers that run our website, email and payments.

Cookies

We use essential cookies to keep you signed in and to protect our forms from abuse. If analytics are switched on, we use them only to understand how the site is used.

How long we keep it

  • Bookings, payments and invoices: kept for as long as the law requires for accounting.
  • Messages from our contact form: deleted after 24 months.
  • Our record of emails we've sent you: deleted after 18 months.
  • Sign-in history (which includes IP addresses): deleted after 12 months.

You can delete your account at any time in your account settings.

Your rights

You can download a copy of your account details and bookings at any time: sign in, open My account and choose Download my data. You can also ask us for a copy of anything else we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it. Just email [email protected].

Contact

Pokhara City Tour, [email protected].